Refund policy
Return, Cancellation & Refund Policy
Because all products are custom-made and created specifically for each customer, all sales are final. We do not accept returns or exchanges once production has started.
Customers have up to 24 hours after placing an order to request a cancellation and refund. After the 24-hour cancellation period, the order cannot be canceled or refunded.
Once materials have been purchased, paint has been prepared or used, or the shoes have arrived at our facility, work may begin immediately. This process may include removing the shoe’s factory finish, preparing the surface, sketching the design, and applying paint. Once these steps have started, the shoes can no longer be returned to their original condition or returned to the retailer.
Approved cancellation refunds will be sent as soon as the original payment has reached and cleared our account, which may take approximately 2–3 business days. After the refund is issued, additional processing time may be required before the funds appear in the customer’s account, depending on the bank or payment provider.
Refunds will not be provided for:
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Cancellation requests submitted more than 24 hours after the order was placed
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Changes of mind after production has started
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Incorrect shoe sizes or information provided by the customer after placement of 24-72 hours (you have up to 3 days to inform me if you think its the wrong shoe size before shoes and materials arrive)
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Minor variations in color, placement, or appearance that naturally occur with handmade products
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Shipping delays caused by the carrier or circumstances outside of our control
Customers are responsible for carefully reviewing and confirming all order details, including the shoe size, colors, wording, reference images, and design requests, before placing an order.
By completing a purchase, the customer acknowledges and agrees to this Return, Cancellation & Refund Policy.